Comprehensive Privacy Notice

Cesar Augusto Guadarrama Rico, better known as Fucesa, residing at Fucesa Street 6, Buenavista neighborhood, Toluca de Lerdo city, Toluca municipality or delegation, zip code 50016, in the State of Mexico entity, country Mexico, and internet portal [email protected], is responsible for the use and protection of your personal data, and we inform you of the following: What purposes will we use your personal data for? The personal data we collect from you will be used for the following purposes that are necessary for the service you request:

• Sales and support contact

• Prospecting registration

Additionally, we will use your personal information for the following secondary purposes that are not necessary for the requested service but allow us and facilitate providing you with better service:

• Marketing or advertising

• Commercial prospecting

If you do not wish for your personal data to be used for these secondary purposes, please indicate below:

I do not consent for my personal data to be used for the following purposes:

[  ] Marketing or advertising
[  ] Commercial prospecting

The refusal to use your personal data for these purposes cannot be a reason for us to deny you the services and products you request or contract with us. What personal data will we use for these purposes? To carry out the purposes described in this privacy notice, we will use the following personal data:

• Name

• Address

• Home phone

• Email

• Identification data

• Contact data

Who do we share your personal information with and for what purposes? We inform you that your personal data is shared within and outside the country with the following individuals, companies, organizations or authorities other than ourselves, for the following purposes: 

Recipient of personal data, Purpose, Requires consent

Cretia, Data management, No

Tidio LLC, Contact, No

Meta Inc, Contact, No

How can you access, rectify or cancel your personal data, or oppose its use? You have the right to know what personal data we have about you, what we use it for and the conditions of its use (Access). Likewise, you have the right to request the correction of your personal information in case it is outdated, inaccurate, or incomplete (Rectification); that we delete it from our records or databases when you consider it is not being used appropriately (Cancellation); as well as oppose the use of your personal data for specific purposes (Opposition). These rights are known as ARCO rights. To exercise any of the ARCO rights, you must submit the respective request through the following means:

Calling the number (722) 207 2305 or email [email protected]

To learn about the procedure and requirements for the exercise of ARCO rights, we provide you with the following means:

Calling the number (722) 207 2305 or email [email protected]

The contact details of the person or department in charge of processing ARCO rights requests are as follows: a) Name of the person or department in charge of personal data: Support team
b) Address: Fucesa Street 6, Buenavista neighborhood, Toluca de Lerdo city, Toluca municipality or delegation, zip code 50016, State of Mexico, Mexico
c) Email: [email protected]
d) Phone number: (722) 207 2305

You can revoke your consent for the use of your personal data

You can revoke the consent that, if applicable, you have granted us for the processing of your personal data. However, it is important to keep in mind that we may not be able to attend to your request or terminate the use immediately in all cases, as we may have legal obligations that require us to continue processing your personal data. Likewise, you should consider that for certain purposes, the revocation of your consent will imply that we can no longer continue providing the service you requested or terminate your relationship with us.

To revoke your consent, you must submit your request through the following means:

Calling the number (722) 207 2305 or email [email protected]
To learn about the procedure and requirements for revoking consent, we provide you with the following means:

Calling the number (722) 207 2305 or email [email protected]

 How can you limit the use or disclosure of your personal information? In order for you to limit the use and disclosure of your personal information, we offer you the following means:


 

The use of tracking technologies on our internet portal

We inform you that we use cookies, web beacons or other technologies on our website, through which it is possible to monitor your behavior as an internet user, as well as provide you with a better service and experience while browsing our site. The personal data we collect through these technologies will be used for the following purposes:

to have contact information for sales communications, support, or assistance

The personal data we obtain from these tracking technologies are as follows:

Identifiers, session usernames and passwords
User's region
User's browser type
User's operating system type
Date and time of the start and end of a user's session

We also inform you that your personal information will be shared with the following individuals, companies, organizations, or authorities other than ourselves, for the following purposes:

Recipient of personal dataPurposeTidioCommunication and support platformMetaCommunication and support platform

How can you know about changes in this privacy notice? This privacy notice may undergo modifications, changes, or updates resulting from new legal requirements; from our own needs for the products or services we offer; from our privacy practices; from changes in our business model, or for other reasons.

We commit to keeping you informed about any changes that may occur in this privacy notice, through: Website.

The procedure through which notifications about changes or updates to this privacy notice will be carried out is as follows:

Update on the website